Privacy Policy
Explorer Luggage values your privacy and takes great care protecting the information you provide us.
COLLECTION OF PERSONAL INFORMATION
When you create an Explorer account, the personal information we collect may include your:
a) Name
b) Delivery Address
c) Email Address
d) Telephone Number
e) Mobile Number
f) Date of Birth
g) Gender
The personal information we collect from you will be used in some or all of the following ways:
a) To deliver the products you have purchased via the Explorer website
b) To communicate with you during the delivery process of the product and for customer support purposes
c) To provide you with relevant product information
d) To aid luggage.co.nz in the development of new products and services
e) To optimise the site and your shopping experience
CUSTOMER COMMUNICATIONS
Explorer will communicate with you about your order and the purchased product using email and by phone. Account holders must provide a valid email address to explorerluggage.co.au for this purpose.
Explorer Luggage may also request feedback on your order, the shopping experience and the products offered via emails and surveys for the purpose of improving Explorer Luggage’s service and product offering. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by emailing [email protected]
When you select to be a Explorer Luggage subscriber, we'll also use your personal information to send you marketing or promotional information from time to time. You can opt out of receiving marketing information from Explorer Luggage at any time by using the unsubscribe function within the electronic marketing material or by changing the settings under your My Account .
UPDATING YOUR PERSONAL INFORMATION
You can update your personal information anytime by accessing your account via the Explorer Luggage website. Use your unique identifier and password to amend your account details.
SECURITY OF YOUR PERSONAL INFORMATION
We assure you that all information we collect will be safely and securely stored.
We protect your personal information by:
a) Restricting access to personal information
b) Maintaining technology products to prevent unauthorised computer access
c) Securely destroying your personal information when it's no longer needed for our record retention purposes
When purchasing from Explorer Luggage, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact Customer Happiness on [email protected].
DISCLOSURE OF PERSONAL INFORMATION
We value our customers and will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Explorer Luggage website.
There may be some exceptional circumstances for disclosing your personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you believe that your privacy has been breached by Explorer Luggage, you can contact Customer Happiness on [email protected] and all attempts will be made to resolve the matter.
COLLECTION OF COMPUTER DATA
When you visit Explorer Luggage, whether as an account holder or a visitor, our servers and our google analytics setup automatically records information that your browser sends whenever you visit a website.
This data may include information such as your computer’s Internet Protocol address, browser type or the webpage you were visiting before you came to our site, pages of our site that you visit, the time spent on those pages, information you search for on our site, access times and dates, and other statistics.
We don't treat the data collected as personal Information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.
REMARKETING
We use Remarketing with Google Analytics and other partners to advertise online.
Third-party vendors, including Google, show our ads on sites across the Internet.
Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our website.
Head Office Address and Contact Details:
EverMe Ltd trading as Explorer Luggage
2/2 Matakokiri Drive
Tauriko 3110
Tauranga
NEW ZEALAND